01
Erklärung zum Datenschutz

Erklärung zum Datenschutz

1.1. Protecting the privacy and safeguarding the personal and financial information of our clients and Web site visitors is one of our highest priorities. The following Privacy Statement explains how we collect and protect your information. By opening an account or by using our Web site, you give your consent to the collection and use of personal information by us as explained in this privacy statement.

1.2. For the purpose of the Data Protection Acts, 1988 and 2003, the data controller is Avan Trade (“we”, “us”, “our”).

02. Collection of Personal Information

2.1. We collect the necessary information required to open an account, conduct business transactions efficiently, and protect both your assets and privacy. This data helps us evaluate your needs and preferences.

2.2. The personal information collected directly from you includes your name, address, telephone number, email address, and identification data. We also gather demographic details such as your birthdate, education, occupation, etc., and information about your transactions. Additionally, we assess your trading experience, estimated annual income, and net worth to evaluate your financial position.

03. Usage of Personal Information

We utilize the collected personal information to provide you with excellent service and security. For instance, we may use the information to verify your identity, communicate with you, and set up your trading account. We also use your data to customize your browsing experience and inform you about relevant products, services, or promotions.

04. Our Affiliates and Partners

We may share your information with affiliates when it is required to provide the products or services you’ve requested, or to allow you to participate in the offerings of our affiliates. We also form partnerships with other companies through joint marketing efforts. These partnerships enable us to offer services and products that align with your needs. The use of your personal data by partners is restricted to the specific purposes for which it was shared.

05. Non-Affiliated Third Parties

5.1. We do not sell, lease, or disclose your personal information to third parties, except as outlined below.

5.2. We reserve the right to share your personal information with third parties when required by law, or to protect our rights and assets.

5.3. To enhance our services, we may employ third-party companies to handle tasks such as account processing, order fulfillment, customer support, or data collection. Your information may also be transferred to destinations outside the European Economic Area (“EEA”), including the United States, where it may be processed by staff working for us or one of our suppliers. All third parties who process your data are obligated to protect it in a manner comparable to our own practices.

06. Security

6.1. All personal data provided is stored securely. Any payment transactions are encrypted using SSL technology. If you are given (or choose) a password to access specific sections of our website, you are responsible for maintaining its confidentiality.

6.2. While we strive to protect your personal data, transmission over the Internet is never entirely secure. Although we make every effort to safeguard your information, we cannot guarantee complete security during transmission. Any information transmitted is at your own risk. Once received, we apply strict security protocols to prevent unauthorized access.

07. Restriction of Responsibility

If you decide to purchase products or services from another company, any personal information you provide to that company will no longer be governed by this Privacy Statement. We are not responsible for the privacy policies or content of external websites linked from our site. It is important to review their privacy policies before submitting personal information.

08. Marketing

8.1. We may use your personal information to provide you with updates about our products and services that could be of interest. We or our agents may contact you by mail or phone.

8.2. If you are an existing customer, we will only contact you electronically (via email, voicemail, or SMS) about goods and services similar to those you have previously purchased.

8.3. If you prefer not to receive marketing communications, you can opt out by selecting the relevant preferences when your data is collected. You can change your preferences at any time by contacting Client Services. Opt-out requests made by one account holder in a joint account will apply to all owners of that account.

09. Use of Cookies

9.1. Cookies are used to enhance the security of your trading activities and improve the performance of our website. These cookies do not contain personal, account, or password information, but simply allow the site to recognize if you are logged in.

9.2. We may share non-personally identifiable web usage data with advertising companies to target our internet ads on this and other websites. These companies may use pixel tags to monitor your browsing patterns, but the data collected is not personally identifiable.

10. Your Rights

You have the right to request a copy of the personal information we hold about you, for which we may charge a fee of up to €5.00. You can also request to update or block the use of your personal data by submitting a written request.

11. Changes to this Privacy Statement

We may update this Privacy Statement occasionally. The revised Privacy Statement will be posted on our website, and you will be notified of any changes. By continuing to use our services, you agree to the revised statement. We encourage you to review this document periodically. If you have any questions, please contact Client Services.

Refund and Cancellation Policy

01. Refund and Cancellation Terms

The company automatically covers trades based on mathematical calculations of exposure. We reserve the right to cancel any trade made outside of this calculation for any reason. Arbitrage trading and scalping methods are prohibited and considered illegal.

Refund Example: Clients are eligible for a full refund on unused funds. However, no refunds are provided for any losses. To process a refund, clients must submit complete KYC documentation. Once submitted, refunds will be processed within 7 days, excluding any transfer fees, and will be returned to the original payment method used.